Typically respond within 24 hours
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Our research support team is here to assist with orders, product questions, and anything else you need.
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Our support team is ready to help with orders, product questions, and research guidance.
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Email Support
Get personalized help from our research support team. Best for order inquiries, product questions, and technical support.
- Response within 24 hours
- Order tracking and updates
- Product questions and guidance
- COA and documentation requests
Quick Answers
Browse our most common support topics below. You may find your answer without needing to email us at all.
What to include in your message
Order Number
For order inquiries, include your order number for faster resolution.
Product Details
Specify which compound you are asking about for accurate guidance.
Clear Question
Be specific about what you need so we can give you the best answer.
Support FAQ
Quick answers to common questions
We respond to all email inquiries within 24 hours on business days, Monday through Friday, 9am to 6pm EST. For urgent order issues, include your order number in the subject line for priority handling.
Once your order ships you will receive a confirmation email with your tracking number. Orders are processed within 1 to 2 business days and typically arrive within 4 to 10 business days. Every order includes free shipment protection. If you need a tracking update email us with your order number.
Email support@heliapeptides.com immediately with your order number and photos of the issue. Photo evidence is required for all claims. Once verified we will send a replacement within 24 hours at no cost. One replacement per customer per order, subject to review.
Every order includes a batch-specific Certificate of Analysis verifying purity, identity, and quality. COAs are also available on each product page. If you need additional documentation email us with your order number and we will send it right over.
Yes. Email support@heliapeptides.com with the products and quantities you need and we will provide a custom quote within 24 to 48 hours. Bulk orders may qualify for expedited shipping and priority support.
COAs are included with every order and available on each product page. If you need a specific COA email us with your order number and we will send it immediately.
Ensure your billing address matches your card exactly. If issues persist try a different payment method or contact your bank to authorize the transaction. You can also email us and we will help troubleshoot or provide alternative payment options.
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Our support team is ready to help with anything related to your research needs.
Email Support